The HappinesSMiles member needs to be present while availing the discount. If the card holder is not present, the hotel reserves the right to refuse any discount.
The various discounts documented in the agreement will be provided to guests subject to following terms and conditions:
When availing the discounts, the member availing the discount must present the physical card/virtual card to validate the discount.
The members must carry the membership card every single time when they come to avail the discount. Non- presentation of the card will result in the no extension of benefit/ discount on the bills. The hotel management’s decision will be full and final in this regard.
Discounts on food and beverages apply on A-la-carte dining only ( by the menu) and no discounts apply on the following (unless otherwise agreed upon by either parties):
Set menus/ TDH Menus/ Special Menus
Buffet Meals
Pre- agreed special menus
Special promotions and food festivals.
Power Lunch
Sunday Brunch
Seasonal menus
Banquets and Events
Gala dinners
Special parties like New Year Party, Christmas Dinner and any such events.
Out Door Catering events.
High tea Menus
Happy Hours
Hotel food stalls outside the hotel.
Any Gathering of guests of equal to or more than 16 guests( Adults, Children and Infants included)
No discounts can be availed on Take- Away orders, Partial Take- away orders, In- Room Dining Services, any form of service of food & beverage in Business Centre or the meeting room, any form of service of food & beverage in Club Lounge, Cake Orders( either in-house or take away) and hotel Bakery.
Swimming Pool discount valid for the Cardholder, his/ her Spouse and a maximum of 3 children per instance of usage.
Gym membership discount is valid only for membership for the Card-holder.
The discounts cannot be clubbed with any other discounts or/ and promotions or/ and gift vouchers and/or special menu prices. The hotel reserves the right to deny the discounts if there is a clash or clubbing of discounts and the hotel management’s decision will be full and final in this regard.
The discounts cannot be availed on any item/ product/ services which are already discounted. The discount can also not be clubbed with other discounting cards like Starwood Preferred Guest Membership.
Room discounts will strictly be on rate termed as Best Available Rate available on the hotels’ respective websites. Discounts will not be applicable for any other rate code and/or packages and/ or Corporate Rates and/or Contracted rates and/ or any other rate available on any other global channel.
When guests come to dine/ drink at the hotel, only 1 card will be accepted per table to extend discount. Splitting of bills is strictly not allowed. If the guests wish to avail on more than one card, they will have to seat themselves on different tables. If tables are joined and/ or chairs or seating are brought together, it will be considered one table and only 1 card will be eligible for discount. If the number of guests on the table after joining the tables/ extension of seating is 16 or more, no discounts will be applied.
Guests aged 4 years and above will be included in the number of guests dining. The hotel has the right to ascertain the age of the guests if needed. The hotel management’s decision will be full and final in this regard.
No discount will be extended to guests dining alone.
Discounts are not applicable on taxes and service charge which will be charged as per government policy and hotel policy respectively.
Simultaneous use of card at the same time to avail discount at more than one venue or outlet or hotel is not permitted.
The benefits and discounts cannot be availed by Group guests/ guests visiting for conference and conventions.
